Return Policy

Last updated: [date]

Because our products are research compounds whose storage and handling can't be verified once they've left us, we can only offer a claim in two situations:

• Your order arrived visibly damaged in transit.
• You received the wrong product.

Outside of these two situations, all sales are final — once an order has shipped, it cannot be returned, exchanged, or refunded.

How to raise a claim

• Contact us via WhatsApp or Telegram within 48 hours of receiving your order.
• Include your order reference and clear photos (a short unboxing video helps resolve damage claims faster).
• We'll confirm next steps — typically a replacement, though a refund may be offered where a replacement isn't practical.

Cancelling or changing an order

You can cancel or change an order any time before it has been dispatched — message us via WhatsApp or Telegram as soon as possible. Once dispatched, an order can no longer be cancelled or changed.

This policy should be read together with our Terms & Conditions and Shipping Policy.