Frequently Asked Questions
Answers to the questions we're asked most often. If yours isn't here, message us on WhatsApp or Telegram.
Products & Quality
What are research peptides?
Short chains of amino acids used in laboratory and scientific research. Every product we sell is intended strictly for research use, not for human or animal consumption.
What purity level do you guarantee?
All Clarus Molecular compounds are manufactured to a 99%+ purity standard, independently verified per batch.
Are your products third-party tested?
Yes. Every batch is tested by an independent laboratory — not the manufacturer — before it's offered for sale.
Can I get a Certificate of Analysis (COA) for my order?
Yes — message us via WhatsApp or Telegram with your order reference and we'll send the COA for the batch you received.
Why do some products show a coded name like "RT-GLP3"?
Some compound names carry licensing restrictions; where that applies, we use the coded name consistently across labels, listings, and this Website, so what's on the vial always matches what you ordered.
Ordering
Do I need to create an account?
No — add items to your cart, check out, and we'll take it from there over WhatsApp or Telegram.
How do I actually pay?
At checkout, choose your preferred payment method — DuitNow or USDT (TRC20) — then send your order via WhatsApp or Telegram. We'll reply with the relevant payment details and confirm your order once payment is received — there's no payment step on the Website itself.
What payment methods do you accept?
DuitNow (bank transfer or QR) and USDT (TRC20). A small percentage adjustment may apply depending on the method you choose — this is shown clearly before you send your order.
Can I change or cancel my order?
Yes, any time before it's dispatched — just message us on WhatsApp or Telegram.
Is there a minimum order?
No minimum order.
Shipping & Delivery
Where do you ship?
Across Peninsular Malaysia, Sabah, Sarawak, and Labuan — and to Singapore. See our Shipping Policy for fees and delivery times.
How long does delivery take?
See the delivery-time table on our Shipping Policy page.
Is my order packaged discreetly?
Yes — every order ships in plain, unbranded packaging with no indication of contents.
Do you ship to Singapore?
Yes, for a flat RM50 shipping fee. Prices are listed in Malaysian Ringgit (RM) for all orders, including Singapore deliveries.
Storage & Reconstitution
How should I store my peptides before use?
Unreconstituted (lyophilised) peptides should be kept refrigerated (2–8°C) for shorter-term storage, or frozen (-20°C) for longer-term storage, away from light and moisture. See the Storage Instructions on each product page for compound-specific detail.
What is bacteriostatic (BAC) water and do I need it?
BAC water is sterile water containing a small amount of benzyl alcohol, used to dissolve lyophilised peptide powder before use. Some compounds instead use acetic acid as the reconstitution solvent — check the specific product page for which one applies. Both are referenced in our Reconstitution Instructions and Calculator.
How do I know how much water to add or dose to draw?
Use our free Reconstitution Calculator — enter any two of vial strength, water added, or target dose, and it works out the rest, including the draw line on a standard insulin syringe.
How long does a reconstituted vial last?
This varies by compound — see the Storage Instructions section on the specific product page.
Legal & Compliance
Are these products approved by NPRA or any Malaysian authority?
No. None of our products are registered with the National Pharmaceutical Regulatory Agency (NPRA) or any other regulatory body. They are sold strictly for laboratory and research use — see our Disclaimer.
Are these products legal to buy in Malaysia?
We sell research compounds for laboratory use; it's your responsibility to ensure purchasing, possessing, and using them is appropriate for your own circumstances. See our Disclaimer and Terms & Conditions.
Do I need to be a certain age to order?
Yes — you must be at least 18 to place an order.
Returns
Can I return a product?
Only if it arrived damaged or you received the wrong item — contact us within 48 hours with photos. See our Return Policy for the full process.
Still not answered?
Message us and we will answer directly — the fastest route is thelink hub.